Shipping & Returns


Shipping

  • Products are shipped within 1 to 7 working days
  • Pick up products on request within 1 to 7 working days
  • In reality, all orders are shipped within 24 hours
  • See the General Terms and Conditions for shipping methods, costs, and times
Shipping costs

The only shipping costs charged are those from TcgTools to you when you decide to have orders or grading submissions sent after grading. This amounts to 4.95 euros within NL and BE for orders under 25 euros, 6.95 euros for orders under 50 euros, and 7.95 euros for Grading. International shipping costs are 9.95 euros for orders under 200 euros. The package is then insured up to 500 euros & with track & trace. You can request a higher amount.

 

Returns

You have the right to cancel your order up to 14 days after receipt without giving any reason. After cancellation, you have another 14 days to return your product. You will then be credited the full order amount including shipping costs. Only the costs for returning the product from your home to the webshop are for your own account. If you make use of your right of withdrawal, the product will be returned to the entrepreneur with all delivered accessories and - if reasonably possible - in its original condition and packaging. To make use of this right, please contact us via info@TCGTools.nl. We will then refund the owed order amount within 14 days after notification of your return, provided the product has already been received back in good order.

Exceptions to returns

 Please state here the exceptions to the right of withdrawal. Also clearly indicate with the article itself that it cannot be returned by the consumer after ordering. Please note: Exclusion from the right of withdrawal is only possible for products:

  1. For sealed products. Once the seal is broken, these products are not returnable.
  2. which have been created by the entrepreneur in accordance with the consumer's specifications;
  3. which are clearly personal in nature;
  4. which cannot be returned due to their nature;
  5. which can quickly spoil or age;
  6. the price of which is subject to fluctuations in the financial market over which the entrepreneur has no influence;
  7. for loose newspapers and magazines;
  8. for audio and video recordings and computer software of which the consumer has broken the seal.